Page 170 - Elite Promo Marketing

PRODUCTION CHANGES/CORRECTIONS
GENERAL INFORMATION
Rush orders are accepted only if the production schedule allows. Changes to an order already in process may be made depending on the
Always contact customer service for current production times. status of the order, providing the customer agrees to compensate for
all costs (if any) & agrees to additional production time (if necessary).
PRE-PRODUCTION PROOFS ON IN STOCK HEADWEAR
Applicable set up charges such as disc or screen charges will be LESS THAN MINIMUM
invoiced when pre-production proof is approved. Proofs for orders will Minimum quantity of 15 pieces on Cap America Premium Line Styles.
be virtual unless a shipping number is provided. Minimum quantity of 24 pieces on all other in stock & domestic styles.
OVER-RUNS/UNDER-RUNS Custom Overseas has a 72, 144 or 576 piece per style, color, design & size
order minimum for caps depending on the specific program & knits have a
Every effort is made to ship exact quantities; however, a 5% over or minimum order size of 288 pieces per style, color, design & size.
under variance will be considered complete & billable. A $40.00(A)
charge applies to orders requesting an exact quantity & purchase GENERAL INFORMATION
order must indicate as such. SIZING
Caps & knits are generally sized to be One Size Fits Most or OSFM
FABRIC COLOR VARIATIONS unless stated otherwise. Additional sizes include: XS (6 1/2 - 6 7/8), S/M
Due to color variations of dye lots, exact color matches of material (6 7/8 - 7 1/4), L (7 1/4 - 7 3/8), L/XL (7 3/8 - 7 7/8) and XXL (7 7/8 - 8 1/4).
are not guaranteed. In camouflage patterns, variations may occur in
the placement of certain areas of the pattern due to random cutting. ARTWORK
Certain distressed materials will have shading variations. All imprints, logos or trademarks displayed in this catalog are for
illustration purposes only. These items are not available for sale unless
TOLERANCE the owner of that product issues specific permission. Color photographs
Due to the nature of the process of embroidery & USA made knit in this catalog are approximate & may or may not be a true color
manufacturing, variances can occur. For embroidery, there is a representation of the actual product. To see actual fabric color, please
tolerance of 1/8”. For knits, there is 1” tolerance that might cause some order a sample.
variations in product size.
Submit vector art with clear, concise instructions. Art that is not vector
IMPRINT COLORS art may require additional charges & delay production. Artwork charges
Color matches are not guaranteed to be exact, whether PMS colors are $70.00(A) per hour. Exact duplication of logos & type styles cannot
or color swatches. All materials print differently; therefore, there be guaranteed unless vector art to size specifications is submitted.
may be a variation of print colors on orders of different materials or Unless otherwise requested, Cap America will size art to best fit the
colors. When decorating on camouflage, no guarantees can be made decoration area. Artwork submitted via e-mail must meet the following
that the pattern will not interfere with decoration (i.e. a branch, leaf specifications: files should be in vector format, preferably Adobe
or bark may fall behind decoration). Cap America is not responsible Illustrator (AI), if any images are used, they should be no less than 300
for fabric bleeding which may occur when imprinting a light color on a dpi & placed in an Encapsulated Postscript (EPS) file & be included in
dark fabric. It is not recommended to place a white imprint on a red or e-mail, convert all fonts to paths. JPEG, TIF, PDF, BMP & CDR files can
black cap because the imprint may have a pink or gray hue. Distressed be used, preferably in hi-resolution (300 dpi), but vector art is preferred.
materials in all colors have a tendency to bleed into light colored
embroidery threads & prints. CUSTOMER SUPPLIED EMBROIDERY DISCS
Cap America can accept customer supplied discs in most formats
LICENSES including Tajima, Melco, Barudan, Wilcom, Pulse & DOS. If disc must
Veil Camo™ is a registered trademark of Veil Camo LLC, all rights be edited for any reason, charges will apply. Pre-production proof of
reserved. MultiCam® is a registered trademark of Crye Precision, all customer-supplied disc is required.
rights reserved. Flexfit® is a copyright of Flexfit LLC & Yupoong, Inc.
FlexStyle® is a copyright of World Emblem™ All Rights Reserved. COPYRIGHT/TRADEMARK LAWS
Licensed camouflage styles often include registration marks within When artwork is submitted by or on behalf of a Purchaser for production
the pattern & will appear in random locations including the decoration of an order, Cap America assumes that the artwork submitted is in full
areas on cap styles. Mossy Oak® Break-Up®, 2002; Mossy Oak® Break- compliance with the laws governing copyright, trademark, and other
Up Country®, 2015; Mossy Oak® Bottomland®, are all registered
trademarks of Haas Outdoors, Inc., All rights reserved. Realtree intellectual property rights of any third party. Notwithstanding any
Advantage Timber®, 1999; Realtree Max-5®, 2002; Realtree AP®, 2006; provision in any purchase order, including any integration clause or
other disclaimer, by submitting artwork in connection with an order,
Realtree APG®, 2006; are copyrights of Jordan Outdoor Enterprises, a Purchaser shall be deemed to have agreed to indemnify, defend and
Ltd., All rights reserved.
hold harmless Cap America from any claim, damages or costs based
LAUNDERING on any alleged breach of any copyright, trademark or other intellectual
Do not launder caps or knits. Do not dry clean caps or knits. property right of a third party arising from or related to Cap America’s
use of such artwork in connection with such order. When artwork
ORDER PROCESSING is submitted by or on behalf of a Purchaser, this provision shall be
All prices & materials/fabrics are subject to change without notice. deemed both a separate agreement formed upon the submission
of such artwork (and not superseded by any integration clause in a
ORDERS purchase order) and also a provision that is integrated into and made a
Orders must be made in written form with purchase order number. part of each purchase order submitted by a Purchaser.
No phone orders are accepted. Cap America is not responsible for
duplication of orders that do not indicate confirmation. Ship dates SPEC SAMPLES OF IN STOCK HEADWEAR
cannot be scheduled until clarification of order has been completed (if Spec samples will be provided at no charge on a limited basis if shipper
needed), artwork has been approved & additional charges (if any) have number is provided.
been accepted.
RANDOM SAMPLES OF IN STOCK HEADWEAR
CANCELLATIONS Random samples up to 12 pieces will be provided at no charge if shipper
No cancellations will be accepted unless approved by Cap America number is supplied.
& submitted in written form. Once an order has been entered into
production it cannot be canceled.

GENERAL INFORMATION
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