Page 60 - Elite Promo Marketing

Terms & Production Time: Art Specifications: Split Shipping:
Accepted file types: AI, PDF, PNG. Artwork should be provided
For split shipments add $7.00G per address. Proper addresses
Our standard production time is 10 business days from January
at 300 dpi or higher. Vector artwork is recommended for best
must be submitted 10 business days before ship date, in an
– October and 15 business days in November and December,
results. A design fee of $70 per hour is charged for editing,
Conditions unless otherwise noted for a specific product. Production Time creating, or correcting of artwork. format than the Excel file provided, add $3.00G per address.
Excel template provided to you. If a list is submitted in a different
does not begin until the order summary and artwork have been
Address corrections are charged at $3.00G for each location.
Colour Reproduction:
approved in our online system, and does not include shipping
to destination. We may ship earlier than the specified date
to ensure timely arrival. Standard production time cannot be For Edible Prints: The CFIA & FDA limits the amount of certain Drop Shipments:
colourants we can use in food products, limiting us from printing
guaranteed from October through December due to high true colour. We cannot guarantee a 100% colour match with For drop shipments, add $5.00G per address for mailers. Proper
volume. our edible printing products. Due to the nature of edible ink addresses must be submitted 10 business days before ship date,
printing, slight colour variation and changes may occur over in an Excel file that will be provided to you. If a list is submitted in
time. For Paper Prints: We do not offer colour matching services. a different format from the Excel file provided, add $3.00G per
Rush Orders: All colours will be accurate to the best of our ability with address. Address corrections are charged at $3.00G for each
Rush orders include any order confirmed with an estimated standard digital printing. location. A drop shipment requires that we are shipping the
shipping date fewer than the standard 10 or 15 business days same number of items to each location. If we are shipping a
following approval of artwork and order summary. Rush orders Less Than Minimum: different amount to each location, please refer to Split Shipping.
Ordering: are subject to a minimum 15% rush fee, are not guaranteed, Add $35.00 for orders less than catalogue minimum. The absolute
All orders must be sent via e-mail. Phone orders are not and will only be accepted on a case by case basis. minimum order for each product is 50% of the catalogue minimum.
accepted. Order summary and art proof will be sent after
the purchase order and artwork are received. Orders are not Satisfaction Guarantee:
confirmed until the order summary and proof are approved via Self Promotion: Shipping: What happens when we’re not perfect? Simple - we will
our online order system. Submission of a PO does not constitute We offer EQP and 50% off set-up charges. Cannot be combined Orders to destinations within Canada ship F.O.B Toronto. Orders work with you to replace product, provide a discount, or
order placement. PO’s take up to 2 business days to process. with any other promotional offers or discounts. Self-promo to destinations within the United States ship F.O.B Buffalo. All offer a refund or store credit. Each situation is different and
PO’s submitted after 3pm EST will not be viewed until the pricing is not available during the months of November and freight charges and applicable taxes are extra and will be we promise to work with you to solve any and all issues in a
following business day. December. billed accordingly. We ship via FedEx, UPS and other carriers reasonable manner.
as required. We cannot be held responsible for shipping delays
caused by couriers, national disasters, or anything else beyond
Payment: our reasonable control. Carriers may bill us for address corrections
Unless otherwise agreed upon, all orders are to be paid in full and other charges which will be invoiced accordingly if
prior to production. Accepted forms of payment are Visa, Sample & Mock-Ups: inaccurate information was provided to us by the client.
Mastercard, American Express, Company Check, Direct Mock-ups are free of charge. The estimated turnaround time is
Deposit or Electronic Transfer. 24 hours. Tasting samples are free of charge and limited to what Warm Weather Shipping:
is fresh in stock. Some exclusions apply. Shipper account must If the outside temperature exceeds 21 degrees Celsius (70
be provided, or the cost of shipping must be paid upfront. Spec degrees Fahrenheit), insulated coolers with ice packs will
Order Changes: samples are subject to a fee of $20.00 and up, plus shipping. be required for many items. The product will remain cool for
Changes to an order already confirmed must be made in Standard production times apply. 2 days. Expedited shipping is required for locations beyond a
writing. Order changes are not confirmed until a revised order 2-day ground ship zone. For standard shipments, add $12.00
summary and proof are approved in writing. Change requests per cooler. Number of coolers required varies based on item
cannot be guaranteed and may result in shipping delays. and order quantity.
Order changes are subject to extra fees, minimum of $20.
Trademark: Third Party Shipping:
All artwork or copy submitted by the customer to produce their We are happy to ship with third party shipper account numbers
Cancellations, Returns & Claims: order must be submitted in full compliance with all applicable at an additional charge of $5.00 per location. Valid zip codes/
Order cancellations must be provided in writing. In the event laws regarding trademark, service mark, copyright, right to postal codes associated with the accounts must be provided.
that an order is already in production, labour, supplies, and privacy, patent or similar protection. Corporate Confections If zip codes/postal codes are not valid, shipments will be
other costs will be billed accordingly. Return requests and cannot be held liable or responsible for any infringement charged to our account and invoiced accordingly. We cannot
claims must be submitted in writing along with photographs resulting from artwork or copy provided by the client. guarantee successful pick-ups by third party carriers and
within 2 business days of receipt of product. Product must be Trademarks used in this catalogue are for demonstration cannot be held responsible for delays resulting from using third
kept in its original condition to be eligible for returns or claims. purposes only and may not be actual purchases from the party shipping methods.
companies shown.
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