Page 65 - Elite Promotional Marketing

CROSS GENERAL INFORMA TION

WRITING ORDERS EMBLEM QUALITY
Your order must include: For maximum security, Cross jewelry-quality emblems are double-pegged and
1. Quantity desired. riveted to the clip of writing instrument caps. Cross can reproduce your company
2. Product number of item. trademark using single or multiple colors on a variety of standard and custom
3. Emblem, imprint or template number where applicable emblem shapes. Color enamels are hardened to protect against peeling, chipping,
(reference to previous P.O.’s is not accepted). or cracking. Each and every emblem is inspected 100% for proper dimension,
4. Writing instrument refill point (if other than standard). security, color correctness, design definition and alignment to the clip.
5. Fountain pen nib size.
6. Exact copy (typed or printed) for engraving or imprinting. LOGOS AND TRADEMARKS
7. Artwork for template engravings. Reference the All decorated product with corporate logos or registered trademarks is
engraving section for art requirements. shown only to illustrate logo reproduction capabilities. Merchandise bearing
8. Artwork for emblems or imprints. Reference the appropriate logos can be purchased only by the organization to which the logo or
decoration section for art requirements. trademark belongs and only through authorized Cross distributors.
9. Desired imprint or engraving area.
10. Desired emblem shape number and type, i.e. die-struck or silk-screened. ENGRAVING
11. Customer’s complete shipping address. Please send a separate Excel document specifying product numbers,
12. Required delivery date and preferred shipping method. desired engraving style and the specific wording or letters to be
engraved. Do not send us the item for engraving as this takes
PACKAGING more time and increases your handling and mailing costs.
• Most Ballpoint Pens are packaged with a medium black refill. Production lead time for engraving orders is 3 working days from factory receipt of
acceptable engraving list. (excluding templates) 50 units or more = 5 working days.
• All Rollerball Pens are packaged with a black gel rolling ball refill.
• All writing instruments ship in a Premium Gift Box. CANCELLATIONS/CHANGES TO ORDERS
Firm orders which are canceled or changed while in process will be assessed
TYPESETTING a service charge in addition to the cost of the components already produced.
The minimum size for typesetting for most decorations is 6 point type If order requires any manufacturing change while in process, a new lead time
(example: this is 6 point type). Cross reserves the right to reset all imprint copy will be quoted. Please note: Any change may affect the original ship date.
and logos to fit the imprint area and/or provide the best quality imprint.
INCREASED ORDERS
TEMPLATE ENGRAVING Increases to orders already received by Cross will be treated
A process that duplicates simplified logos or stylized as new orders and a new lead time with be quoted.
print is available on most writing instruments. 63
SPLIT SHIPMENTS/DROP SHIPMENTS
EMBLEMS No additional charges for split shipments (example: shipping to end user event
See page 82 for writing instrument application. location or merchandise that by necessity, due to its size or nature, is being
shipped to multiple locations). Order must specify split shipment information upon
IMPRINTS submission of purchase order. Each split shipment must be at least minimum order
quantity. Blanket purchase orders requesting individual shipment locations for single
Cross will recreate your company trademark or symbol on most lacquer units are not considered split shipments and will follow drop ship policy below.
and satin finish writing instruments using an imprint image reproduction
process. Extremely accurate design and color reproduction is possible. Cross recognizes that in today’s business environment, suppliers are asked
to provide shipping/fulfillment services for individual product orders to end-
user recipients. A drop ship charge of $18.00 will be applied for each drop ship

PROOFING OPTIONS location, where Cross handles third party order fulfillment (example – shipping to
• Color paper proof individual end-user residential addresses). This charge includes ground freight.
• Black and white paper proof Drop Shipment destinations are required at the time of order
• Pre-production sample placement. Drop ship charges as noted above will apply.

ARTWORK/E-MAIL EXPEDITE CHARGE
Cross prefers to receive vector artwork at all times. We will also accept Any requests for reduction in production lead times will incur an additional
digital vector artwork in Adobe Illustrator, Corel Draw 9.0 or earlier, and $50.00 net expedite charge. We reserve the right to decline expedite requests.
Freehand 9.0 or earlier. Please convert all fonts to paths; do not send actual
fonts. Email files to artwork@cross.com, referencing your P.O. number RETURNS
and distributor name in the subject line. While we will accept artwork Emblematic/engraved/imprinted merchandise may not be returned.
that is non-vector-based, kindly note that a fee will be incurred. Plain merchandise returns must be authorized in writing from Cross and
will be subject to a 15% restocking charge. All authorized returns must
TOOLING be made freight prepaid within 60 days of the original shipment.
Tooling (screens, pads, dies, plates and templates) remains Cross
property. All tooling will be held in a quality-controlled environment at LOSS/DAMAGE CLAIMS
Cross’s factory for 48 months after the last order to manufacture. If a Claims for short shipments, damage or merchandise not re ceived
manufacturing order is not received for a specific design within a 48-month must be submitted within 30 days from date of shipment.
period, the tooling will be discarded due to inactivity. New set up and
tooling charges apply if a tool has been discarded due to inactivity.
Prices subject to change without notice.