Page 258 - Elite Promo Marketing

TERMS AND CONDITIONS

OUR GUARANTEE
For more than 70 years, Canada Sportswear has prided itself on manufacturing and importing quality
wearables for the ‘imprintable’ and retail industries! We have made every effort to ensure that each product
meets our high-quality standards of workmanship. As such, Canada Sportswear offers a one-year warranty
from any manufacture defects from the date of purchase on all products we supply.

RETURNS & CLAIMS
In order to expedite your return, repair and / or credit, we ask that you kindly follow these instructions:
1. Contact our Customer Service Dept. for a Return Authorization (RA) number. In order to receive the RA #, the original invoice number, and reason for return must be provided.
Packages received without the RA # clearly identified on the carton, will cause a delay in processing.
2. Items that were shipped incorrectly by Canada Sportswear or defective products will qualify for a return and credit within 10 business days.
3. No returns or credits will be issued for closeouts or discounted items.
4. Discounted samples are non returnable or refundable.
5. A 15% restocking charge will apply to goods returned after 15 business days from the date of invoice. Contact Customer Service for an RA#.
6. Merchandise must be returned within 7 days from receipt of the RA #.
7. No goods will be accepted for return after 3 months from the invoice date.
8. Decorated items will be accepted for repair only and are non-refundable.
9. All garments being returned for repair must be cleaned. We reserve the right to refuse repair services on soiled products.
10. All garments being returned for repair must be clearly identified and contain the necessary repair information.
11. We reserve the right to inspect all product being returned for approval before credit is issued. Merchandise being returned under warranty will be inspected by Canada Sportswear before
repair, replacement or credit is issued. Merchandise deemed normal wear or excessive use will not be approved for credit and will be returned at customers’ expense. An RA# is required
prior to returning merchandise and must be clearly identified on all cartons.
12. All claims must be made within 10 days after receipt of goods.
13. A 15% restocking charge will apply to all refused shipments.
14. RESPONSIBILTY – Prior to decorating, it is the customers responsibility to inspect all products including – style #, colour, sizing and quantity. Decorated or altered products are non
returnable and non refundable.
15. All merchandise returned must be in original packaging, otherwise a 15% restocking fee will apply
SAMPLES
1. All samples purchased at regular price can be returned within 30 days for a full garment refund. Shipping is extra.
2. Samples purchased at a discounted price are non-returnable.
3. Sizing kits are not available at discounted sample pricing.
4. Sample Discount will now be 30% off first column pricing – one per style / colour / size. CSW 24/7 - 20% off first column pricing.
5. Canada Sportswear reserves the right to restrict sample order quantities.
PRICING
All special pricing must be approved in writing from Canada Sportswear head office. In the event of a price discrepancy between the Customer Purchase order, and Canada Sportswear’s invoiced amount,
the pricing on Canada Sportswears website will prevail.
DECORATED / CUSTOM ORDERS
A 50% deposit will be required for all custom orders or any order being decorated. Minimums apply, contact our Customer Service department for more details. Production will only begin once deposit
is received, and written confirmation and approval of artwork.
SHIPPING
Prices are subject to change without notice. All prices are FOB our Toronto, Ontario Head Office. Any applicable taxes, freight, and insurance charges are extra. All attempts will be made to ship orders
received by 3:00pm EST same day. We will ship your goods by UPS or Canpar, orders requested to ship other than Canpar or UPS may be delayed 24 hours or more. Canada Sportswear will make every
attempt to accommodate rush orders. We cannot guarantee shipments to arrive at your location or any other destination on a specified date.
Third-Party Shipments: Canada Sportswear makes every attempt to ship orders accurately however, when orders are drop-shipped to third-parties, it is the responsibility of the invoiced customer and
consignee to check the quality and accuracy of the order BEFORE any cresting, embroidery or alteration is done to the garments. Decorated items are not refundable.
FREE SHIPPING
1. Applies to all orders over $300.00 before taxes, of non decorated catalogue products, shipped via ground within Canada using our preferred carrier of choice.
2. All orders are shipped F.O.B our Toronto distribution centre..
3. All orders received by our daily cut off time will be shipped same day.
4. No add ons accepted.
5. Free Freight is not offered on Decoration charges, Custom and / or PPE orders.
6. Air shipments are subject to regular air freight rates.
7. Surcharges apply to remote geographic communities – NWT, Nunavut, Yukon, Labrador and NFLD.
8. It is the customer’s responsibility to pay any additional freight surcharges which include tailgate fee and residential surcharges.
** SHIPPING TO USA **
Any order being shipped to the U.S.A will require additional information for customs and duty purposes. Please contact our Customer Service Department before ordering goods destined to be shipped to
the USA and request this information prior to shipping. It is not the responsibility of Canada Sportswear Corp if goods are held up at the border if proper documentation was not requested at time of order.
PICK-UP ORDERS
Customers may pick-up approved orders Monday – Friday between 8:00 am and 5:00 pm. Pick-up orders must be placed 4 hrs. in advance. Orders not picked up within 10 working days will be cancelled
and returned to stock with a 15% restocking fee. (unless previously arranged).
CREDIT POLICY / TERMS
AT THE DISCRETION OF CANADA SPORTSWEAR
For Established term accounts, payment is due net 30 days from the invoice date. Past due invoices will be charged an interest rate of 2% per month. We reserve the right to withhold shipments,
without notification, on overdue accounts.
Payment by E-Transfer, Visa, MasterCard and (AMEX – CDN) are accepted prior to shipment, subject to receipt of a signed authorization form.

A 256 Terms and conditions / Termes et conditions
V