Page 87 - Elite Promotional Marketing

SHEAFFER ® W ARRANTY

All SHEAFFER writing instruments and desk set penholder mechanisms are WARNING:
unquestionably guaranteed against mechanical failure, regardless of age. Any Pen caps can obstruct breathing. Keep out of mouth.
SHEAFFER product or part requiring service under this warranty will be repaired or This product is not intended for children.
replaced at no charge when received at our factory from the consumer (postage
and insurance are the responsibility of the consumer, and processing fees may APPLICABLE TO STYLUS TIPS:
apply). Any such product that is no longer in production and cannot be repaired In no event shall SHEAFFER be liable for incidental or consequential damages
will be replaced with a comparable SHEAFFER product. Leads, erasers, ink refills of any kind or character including, without limitation, physical damage to
and stylus tips exhausted in the course of normal use, and emblems and other the surface of hand-held PCs, cell phones, smart phones or other electronic
customized decoration, are excluded from this warranty; also excluded are fountain devices. Some states and jurisdictions do not allow the exclusion of incidental
pen nibs and other parts damaged from impact, unreasonable use or obvious or consequential damages, so the above exclusions may not apply to you.
abuse, as well as wear, aging discoloration or other deterioration of the leather
wrapping. The SHEAFFER guarantee extends our assurance of a lifetime of writing The policy does not cover loss, normal wear and tear or damage
pleasure to every owner of a SHEAFFER writing instrument. This warranty gives you caused by obvious abuse or misuse of the product. This warranty
specific legal rights, and you may have other rights which vary from state to state or is our pledge to provide a superior experience and a lifetime of
jurisdiction to jurisdiction. Customers are advised to obtain insurance against loss enjoyment to anyone who welcomes Sheaffer into their day.
or damage when shipping products to Sheaffer. Without proof of shipment, Sheaffer
cannot replace product it does not receive.
GENERAL INFORMATION

WRITING ORDERS TOOLING SPLIT SHIPMENTS/DROP SHIPMENTS
Your order must include: Tooling (screens, pads, plates and templates) No additional charges for split shipments
• Quantity desired. remains A.T. Cross property. All tooling will be (example: shipping to end user event location or
• Product number of item. held in a quality-controlled environment at A.T. merchandise that by necessity, due to its size or
• Imprint or template number where applicable Cross factory for 48 months after the last order nature, is being shipped to multiple locations).
(reference to previous P.O.s is not accepted). to manufacture. If a manufacturing order is not Order must specify split shipment information upon
• Exact copy (typed or printed) for received for a specific design within a 48-month submission of purchase order. Each split shipment
engraving or imprinting. period, the tooling will be discarded due to must be at least minimum order quantity. Blanket
• Artwork for template engravings or inactivity. New set up and tooling charges apply purchase orders requesting individual shipment
imprints. Reference the decoration if a tool has been discarded due to inactivity. locations for single units are not considered split
section for art requirements. LOGOS AND TRADEMARKS shipments and will follow drop ship policy below. 19
• Desired imprint or engraving area. All decorated product with corporate logos or A.T. Cross recognizes that in today’s business
• Customer’s complete shipping address. registered trademarks is shown only to illustrate environment, suppliers are asked to provide
• Required delivery date and logo reproduction capabilities. Merchandise bearing shipping/fulfillment services for individual
preferred shipping method. logos can be purchased only by the organization product orders to end-user recipients. A drop
PACKAGING to which the logo or trademark belongs and ship charge of $18.00 will be applied for each
A
• Most Ballpoint Pens are packaged only through authorized Sheaffer distributors. drop ship location, where A.T. Cross handles
with a medium black refill. ENGRAVING third party order fulfillment (example – shipping
• All rollerball pens are packaged Please send a separate Excel document specifying to individual end-user residential addresses).
with a black rolling ball refill. product numbers, desired engraving style and the This charge includes ground freight.
• Fountain pens ship with one black specific wording or letters to be engraved. Do not Drop Shipment destinations are required at the time
and one blue ink cartridge. send us the item for engraving as this takes more of order placement. Drop ship charges
• All writing instruments ship in a gift box. time and increases your handling and mailing costs. as noted above will apply.
TYPESETTING Production lead time for engraving orders EXPEDITE CHARGE
The minimum size for typesetting for most is 5 working days from factory receipt of Any requests for delivery in front of our
decorations is 6 point type (example: this is 6 point acceptable engraving list. (excluding templates) standard lead times will incur an additional
type). A.T. Cross reserves the right to reset all 50 units or more = 5 working days. $50.00 net expedite charge. We reserve
imprint copy and logos to fit the imprint area CANCELLATIONS/CHANGES TO ORDERS the right to decline expedite requests.
and/or provide the best quality imprint. Firm orders which are canceled or changed while in RETURNS
PROOFING OPTIONS process will be assessed a service charge in addition Engraved/imprinted merchandise may not
• Color paper proof to the cost of the components already produced. be returned. Plain merchandise returns must
• Black and white paper proof If order requires any manufacturing change while be authorized in writing from A.T. Cross and
• Pre-production sample in process, a new lead time will be quoted. Please will be subject to a 15% restocking charge. All
ARTWORK/E-MAIL note: Any change may affect the original ship date. authorized returns must be made freight prepaid
A.T. Cross prefers to receive vector artwork at all INCREASED ORDERS within 60 days of the original shipment.
times. We will also accept digital vector artwork Increases to orders already received by LOSS/DAMAGE CLAIMS
in Adobe Illustrator, Corel Draw 9.0 or earlier, A.T. Cross will be treated as new orders Claims for short shipments, damage or merchandise
and Freehand 9.0 or earlier. Please convert all and a new lead time with be quoted. not re ceived must be submitted within 30 days from
fonts to paths; do not send actual fonts. Email date of shipment.
files to artwork@cross.com, referencing your P.O. Prices subject to change without notice.
number and distributor name in the subject line.
While we will accept artwork that is non-vector-
based, kindly note that a fee will be incurred.