Page 160 - Elite Promotional Marketing

general information

order information setup charges
• All orders are subject to acceptance by Plastic Dress-Up Ltd. • There is a basic $50.00 (C) setup charge for all laser engraving, sand etching, and sublimation service(s),
• All orders must be emailed. No verbal or faxed orders are accepted.
information • All artwork should be sent to custom@plasticdressup.ca, and must reference your PO#. • When different items are ordered within the same PO#, there is an additional $20.00 (C) setup charge per
including multiple sizes per part number.
• There is an additional $30.00 (C) setup charge for items that are decorated in a second location.
• All orders should be emailed to custom@plasticdressup.ca.
style, including multiple sizes per part number.
• All orders received after 5pm EST will be dated as received on the following business day.
• All orders are subject to inventory availability. Plastic Dress-Up Ltd. is not liable for inability to deliver
• On repeat orders of the same product(s) with only line changes, the setup charge is $30.00 (C).
• There is a basic $5.00 (C) setup charge for all personalization / line changes.
due to inventory shortages. Please contact Customer Service to confirm inventory availability.
• All order specifications including your required “in-hands date” must be included on your PO#.
• If you are placing a “repeat order”, please provide the previously assigned artwork confirmation number.
• All orders written without pricing will be processed using current Plastic Dress-Up Ltd. pricing. standard production time
• 5-10 business days is our preferred production time for most items at catalogue quantities.
• All prices in this catalogue are shown in CDN dollars and are subject to change without notice. • Some items may take additional time based on the specifications of individual orders.
pre-production proofs • Contact Customer Service for detailed production scheduling based on your specific requirements.
• All decorated orders include an artwork approval process which must be accepted by email prior to production. rush service
• The first pre-production proof is included at no charge. All subsequent artwork proofs are $20.00 (C). • For orders requiring less than minimum standard production time, a rush charge may apply depending on
• Virtual proofs are available at an additional charge of $75.00 (Z) per hour. production capacity.
artwork requirements • Contact Customer Service for production scheduling confirmation and any additional charges.
• We accept electronic artwork on CD, DVD and e-mail (file size permitting). glass & optic crystal quality and fabrication
• If artwork file size exceeds 15Mb’s please use an application such as: DropBox, Hightail, or WeTransfer. • Due to the individual hand development of each piece, uniformity in size, weight, shape and colour cannot
• Send original, native vector files. Convert all fonts to curves / outlines. Convert all outlines to objects. be guaranteed.
• The following artwork is NOT acceptable as output for final production: drawings, letterhead, photocopies, • All glass and/or optic crystal products may have slight variations, such as sizing, angles, tiny bubbles, etc... and
business cards, faxes, scans, and/or laser printed artwork that is not 1200dpi at a minimum 100% output size. are not considered defects.
• If additional artwork & design services are required due to unacceptable resolution or layout, we will • Glass and/or optic crystal awards that are glued, use an ultraviolet gluing process which may unavoidably
contact you with an estimated additional cost to have the artwork and/or layout improved. produce slight bubbles, adhesive striations and/or other minor distortions and are not considered defects.
• Please note, this will increase the overall production time of your order. • All product sizing shown in this catalogue is approximate.
• Artwork, vector, and design services are charged at $75.00 (Z) per hour. blanks
• Artwork submitted with colour, grayscale, gradients, or halftones are acceptable for single or full colour
sublimation services only and are not acceptable for laser engraving or sand etching. • Blank goods may be ordered at a reduced price. Please call Customer Service for pricing.
• Artwork for laser engraving or sand etching must be supplied in black & white only. • Blank goods can be returned within 15 days of delivery date. Please call Customer Service for an RMA#.
• Decorated orders include an artwork approval process which must be accepted prior to production. • Returns are subject to a restocking charge of up to 20% plus all freight & accessorial charges.
acceptable file formats • Please do not return any goods without and RMA# or the shipment will be refused.
• Adobe Illustrator (.ai) samples
• Adobe Photoshop (.psd) (sublimation use only) • All sample orders must be clearly identified on submitted Purchase Order.
• Adobe Acrobat / Reader (.pdf) (camera-ready / press quality only) • Spec sample(s) - order any product decorated with artwork as shown in this catalogue at EQP with no setup.
• Adobe InDesign (.indd) • Spec sample(s) - order any product decorated with custom artwork at EQP plus a $50.00 (C) setup charge
• Corel Draw (.cdr) and cannot be returned for credit or exchange.
• EPS (vector or minimum 300dpi at final image size) • All sample sales are final.
• JPEG (minimum 300dpi at final image size)
• TIFF (minimum 300dpi at final image size) cancellations or changes to orders
• Microsoft Office files: Excel, PowerPoint, and Word are NOT acceptable as output for final production. • There will be a minimum $30.00 (C) charge if an order is canceled.
artwork reconstruction and vector services • Customer will be required to pay for all work completed at the time of the cancellation or change.
• Our goal is to provide the fastest service possible.
• Plastic Dress-Up Ltd. offers redrawing of artwork that does not meet our artwork specifications. • Due to quick order fulfillment, charges for cancellations or changes apply once the order is received.
• A logo or design provided in any of the above mentioned unacceptable file format(s) can be converted into • Changes may delay production & shipping and must be confirmed by Plastic Dress-Up Ltd.
an acceptable vector format for an additional cost of $50.00 - $100.00 (Z) per design. • Canceled orders are subject to a restocking charge of up to 20%.
• The turnaround time for this service is approximately 24 - 72 hours.
artwork storage
• Artwork will remain on file for 1 year. You must resubmit art after that time.

160 PPPC 20140513 | SAGE 51537