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general information

returns payment terms
• All returns must be authorized by Plastic Dress-Up Ltd. and must be accompanied by a Return Merchandise • For new customers and customers without established credit, payment prior to shipping is required.
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Authorization Number (RMA#). Please contact Customer Service for an RMA#. • We accept Amex , MasterCard , and VISA credit cards as payment of current invoices.
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• Do not return goods without an RMA# or the shipment will be refused. There are no exceptions to this rule. • Net 30 day terms may be extended to customers submitting their second order and/or whose product
• Blank goods may be returned within 15 days of delivery date. purchases total a minimum of $1000.00 during the past year.
• Returns must be made within 30 days after receipt of merchandise. • For customers with established credit, payment terms are Net 30 days. information
• In some cases digital photographs may be requested by email in order to provide proof of damage / defect. • All invoices not paid within negotiated terms will be assessed a late payment charge of 2% per month.
• All returned items must be packaged to prevent damage in shipment. • Credit Card payments made after negotiated terms may be subject to a 2% interest charge.
• Items damaged due to poor packaging on return shipment may not be credited. • No product will be shipped to customers with unpaid invoices over 60 days.
• All returned merchandise will be inspected prior to any credit being issued. • Negotiated credit terms is maintained with an average payment history of 45 days or less.
• Returns for credit or exchange may be subject to a restocking charge of up to 20% plus all freight charges. • A carrying charge may apply for all invoices not paid in accordance with these negotiated terms, in addition
packaging to reasonable attorney’s and/or collection fees in case of default in payment.
• Items are packaged in standard bulk corrugated cardboard boxes. statement of limited liability
• Packaging is subject to change as necessary. Plastic Dress-Up Ltd. obligations with respect to orders placed and/or products delivered to buyer shall be
• Most products come complete with a satin-lined presentation box or a standard gift box. limited to replacement or repair of defective products which are returned to Plastic Dress-Up Ltd., postage
• All optic crystal products come complete with a satin-lined presentation box. pre-paid, within thirty (30) days from the date of shipping or at Plastic Dress-Up Ltd.’s option, to a refund of
• Additional packaging / presentation boxes are available upon request and are subject to additional charges. the amount of the purchase price paid for products returned to Plastic Dress-Up Ltd. within thirty (30) days
• Individual labeling of product packaging is also available upon request and is subject to additional charges. from the date of shipping, without any further obligation or liability on the part of Plastic Dress-Up Ltd. Buyer’s
shipping and handling sole remedies for liability of any kind with respect to products ordered or furnished by Plastic Dress-Up Ltd.
and any other performance by Plastic Dress-Up Ltd. or with respect to buyer’s use there of, shall be limited
• All shipments are F.O.B. Concord, ON. to the replacement or repair or refund of afforementioned and in no event shall Plastic Dress-Up Ltd. be
• Unless shipping methods or instructions are specified, we reserve the right to ship by the most beneficial liable or responsible for incidental, special or consequential damages allegedly caused by a failure to timely
means of transportation. deliver products, non-delivery of products or delivery of defective or non-conforming products. No claim of
• Standard handling charges per box apply to all shipments, including 3rd party freight arrangements. any kind by buyer, whether as to products delivered, non-delivery of products or other faulty performance by
• Complete shipping instructions must accompany each purchase order. Plastic Dress-Up Ltd. shall exceed the amount of the purchase price received by Plastic Dress-Up Ltd. for the
• Orders will be shipped directly to distributor if “Ship To Address” is NOT provided upon completion of products, and failure to provide Plastic Dress-Up Ltd. with notice of claim within thirty (30) days from the date
purchase order. of shipping and failure to return such products within said time shall constitute a waiver of all such claims in
• Due to variances in freight lines and charges, all freight estimates are estimates only. respect to such products.
• Plastic Dress-Up Ltd. is not responsible for final shipping charges.
• Orders which request multiple shipments or carriers will be priced as multiple orders; each according to Additionally, please note all products and photos with trademarks or logos used in this catalogue are to show
the unit quantities contained in each shipment. artwork and imprint reproduction capabilities only. They do not imply an endorsement by holders of such
• Freight carriers charge us for address changes caused by incorrect information on purchase orders. trademarks or designs. They are not meant to be advertisements, nor are these items for sale to anyone other
• All accessorial fees we incur will be invoiced after we are notified. than parties expressly authorized by the owner of such trademarks and logo designs. Each and every buyer
• Drop Shipments are $10.00 (C) additional charge. Drop shipments include the following: different address represents and warrants that all artwork, product design, text, and other content (“Content”) provided to
same day, same address different dates (due within 30 days), or same address different methods. Plastic Dress-Up Ltd. in connection with any order for products and/or services, does not violate or infringe
• Split Shipments are $10.00 (C) additional charge. Split Shipments are based on different dates within 30 days. the intellectual property rights of any third party. Buyer will, at its sole cost and expense, indemnify, defend
• Palletizing fee: Billed at $10.00 (C) per pallet. and hold harmless Plastic Dress-Up Ltd. and its shareholders, subsidiaries and, affiliates from and against
• C.O.D. Charge: Please contact Customer Service. any claims, liabilities, suits and/or proceedings (each a “Claim”) made or brought by any third party against
• Foreign Shipments: Please contact Customer Service for information and charges. All prices based on CDN any Plastic Dress-Up Ltd. indemnified party, including, without limitation, reasonable attorney’s fees, costs,
dollars and do not include tariffs, duties or brokerage fees. judgments, awards, settlement amounts and expenses with respect thereto, to the extent that such “Claim” is
• Additional charges billed to Plastic Dress-Up Ltd. by carriers due to changes in original shipping agreement based on a claim, suit and/or proceeding that the “Content” or the use thereof by any Plastic Dress-Up Ltd.
will be invoiced accordingly. indemnified party in fulfilling an order for products or services to Buyer violates or infringes a patent, copyright,
trademark or other intellectual property or proprietary right.
All prices in this catalogue are subject to change without notice.

PPPC 20140513 | SAGE 51537 161