Page 60 - Elite Promo Marketing

general information

ARTWORK & LOGOS
Please provide a digitized version of logo, indicating colours or changes where necessary, and send by e-mail
to: mail@jwgnow.com, together with your company name and purchase order number. Our artist will use
your information as required. Electronic art must be supplied in a vector format in one of the following file
types: CDR, EPS, PDF, AI. High resolution (600 dpi) TIF files may also be acceptable. Files must be readable
on a PC. Faxed logos or unsuitable art will be subject to a redraw charge of $80.00 C per hour unless other
arrangements have been made.
ART APPROVAL
One initial artwork proof per order will be produced at no charge for confirmed orders only and sent via
e-mail or fax. Corrections or changes required to the initial proof will also be produced at no charge. Any
further changes to the artwork will be billed at $80.00 C per hour. A signed approval of the artwork must
be received before production can begin. Delays in approving art may affect delivery date or result in rush
charges. Colours represented in electronic proof do not necessarily match actual production colours.
RUSH ORDERS
Rush orders may be subject to additional charges (15-25% of total).
SHIPPING
All orders are F.O.B London, Ontario. We make every effort to ship by the fastest yet most economical
method. However, customer deadlines, etc. may affect our method of shipping, and additional shipping
charges may be incurred. We cannot guarantee the transportation time for each order. Claims for shipping
discrepancies or damaged goods must be made within 10 days of shipment.
OVERRUNS & UNDERRUNS
Minimum orders are listed for each item. On custom imprinted merchandise, an overrun of up to 8% is
possible and will be charged on a pro-rated basis. Underruns are rare.
CANCELLATION OR CHANGES
Work in progress cannot be stopped or revised without incurring charges to date. Completed logoed orders
cannot be cancelled. Production of orders often begins immediately upon receipt of the order, even if the
delivery date is months away.
RETURNS
Merchandise may not be returned without our prior authorization, at which time pick-up or shipping
arrangements will be made by one of our sales representatives. Package(s) must be returned within 10
days of authorization. Due to the disproportionate cost, return shipments sent Collect will be refused and
returned to the customer. Return authorization number must appear on the outside of the package(s) being
returned. JWG will repair or replace merchandise at our discretion. Returns of non-defective merchandise
must be received in the same condition and packaging in which they were originally shipped. A restocking
charge of 15% will apply.
PAYMENT TERMS
First-time customers and customers without open credit – credit card payment prior to start of production.
Customers with approved credit – terms net 30 days for payment by cheque or EFT. Credit card payments will
be processed upon shipment of order. 1.4% per month (18% per annum) on past due accounts. NSF cheques
subject to replacement by a bank certified cheque, which must include all fees incurred as a result.
NEW CUSTOMER ACCOUNTS
In order to be considered for an open credit account, new customers must provide completed credit
application form including bank and trade references.
MISCELLANEOUS
Prices are subject to change without notice and will prevail at time of shipment. All sizes listed are
approximate. Items may not be exactly as shown. E & O E

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