Page 210 - Elite Promo Marketing

GENERAL INFORMATION

HOW TO ORDER not reported within five days. Returns will not be accepted after 90 days
and cannot be returned without prior authorization from our factory.
WEB ORDERS – SHOWDOWNDISPLAYS.COM Returns may be subject to a 15% restocking fee. Contact Customer
Orders placed via our website will receive a 2% discount and setup fees will Care for additional processing information about claims or returns.
be waived. Submit art at time of order placement for faster order processing.
SUBSTITUTIONS
EMAIL ORDERS – Due to unavoidable style modifications and enhancements to the
ORDERS@SHOWDOWNDISPLAYS.COM products within this catalog, we may need to substitute a product
Orders may be emailed. with a similar item of comparable cost and style. We reserve the
right to withdraw any product offering without prior notification.
PHONE ORDERS – 888-376-7469
Our Customer Care team is dedicated to helping you place an order. DEFINITIONS
Please give us a call during our customer service hours: SETUP FEE - $20.00(G)
7:00 a.m. to 6:00 p.m. Central, Monday through Friday
The setup fee represents all costs of preparing print process-ready artwork
FAX ORDERS – 763-746-1133 for production, as well as email proofing and two years of archival storage.
There is no setup fee when referencing a previous order within two years
Faxed orders are accepted as original orders. Any written of order placement, for the same item using exact previous artwork.
confirmation of a faxed order must be marked "CONFIRMATION
OF FAX – DO NOT DUPLICATE" to avoid duplicate orders. Setup fee will not be applied to orders placed via our website.
HARDWARE-ONLY ORDERS PRODUCTION LEAD TIMES
Most hardware-only orders placed before 2:00 p.m. Central will ship A production lead time is the amount of time it takes our factory to produce
the same day (subject to capacity and inventory levels). Customer a finished product once final proof approval is received. Production lead
Care will inform you of any shipment delays at the time of ordering. times are listed for each product on their respective catalog pages and
are subject to capacity and inventory levels. Your order will be scheduled
IMPRINTED PRODUCTS within our production lead times or with rush service as requested to
Refer to the product's production lead time. meet a required in-hands date. The factory reserves the right to adjust
See the DEFINITIONS section for details. lead times. Customers will be contacted regarding affected orders.
ALL ORDERS/APPROVALS RECEIVED AFTER NOON CENTRAL WILL Production begins upon receipt of:
BE PROCESSED ON THE NEXT BUSINESS DAY. OUR FACTORY IS - Complete purchase order
NOT RESPONSIBLE FOR ANY OMITTED INFORMATION OR SERVER/ - Payment/credit approval
FAX MALFUNCTIONS THAT AFFECT RECEIPT OF THE ORDER. - Production-ready artwork
- Final proof approval
ORDERING DETAILS Your order will ship on or before the scheduled ship date via
the freight method requested on the purchase order.
PRICING
Prices are subject to change; visit showdowndisplays.com RUSH CHARGES/FEES
for the most current pricing. Rush service is available for most products not included
in our Quick Ship program; this requires prior approval
CREDIT/PAYMENT TERMS by Customer Care. All documents received after
All orders must be prepaid until credit terms are established. We 12:00 p.m. Central will be counted as received on the next
accept Visa, MasterCard and American Express credit cards. business day. Same-day service is not available.
All new customers are required to prepay their first order. Credit
application is available on our website: showdowndisplays.com Standard rush charges:
Subtract one business day from product lead time = $75.00(G)
ORDER CHANGES & CANCELLATIONS Subtract two business days from product lead time = $125.00(G)
No graphic or product manufacturing changes will be accepted after WARRANTY
final proof approval. Customer is responsible for all labor and material
costs incurred prior to cancellation and will be billed accordingly. All of our products are designed to be cost-effective and durable. Unless
otherwise stated on the product's catalog page, standard hardware
warranty is a one-year parts and labor warranty, which warrants product
SHIPPING against defects in material or workmanship. Warranties do not cover
MULTIPLE DROP-SHIP ADDRESSES damage due to accidents, abuse, or normal wear and tear. Products
found to be defective will be replaced at the discretion of our factory.
OR SPLIT SHIPMENTS
A $5.00(G) fee will be added for each additional address, TRADEMARKS
plus all applicable shipping and handling. Contact Customer By submitting artwork to our factory, the customer assumes full
Care for the formal drop-ship address document to complete. responsibility for its use. Our factory will not be held responsible for
Additional fees may apply depending on the request. submitted artwork that violates applicable laws or restrictions.

SHIPPING
Visit our website for shipping information and packing dimensions.
Printed products ship F.O.B. Ramsey, MN 55303. Special PROP 65 APPROVED
shipping and pricing guidelines apply to oversized products All of the products in this catalog have been tested
to ensure product is delivered intact and on time. and have passed Proposition 65 standards. Every
one of these products can be sold in the state of
RETURN POLICY California without a Prop 65 warning label.
CLAIMS/RETURNS
Any damages or discrepancies must be reported within five days of
receipt of merchandise. We reserve the right to not honor any claims

210 SHOWDOWNDISPLAYS.COM • ASI 87188 • PPAI 254687 • SAGE 67383 • PPPC 20101202